Terms and Conditions

These terms and conditions (the “Terms and Conditions”) govern the use of
www.elsidemporium.com (the “Site”). This Site is owned and operated by Elsid Emporium. This Site is an e-commerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual property

All content published and made available on our Site is the property of Elsid Emporium. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. 

Where the rights are not owned by Elsid Emporium, permission has been obtained for their use and inclusion. All trademarks appearing on the website are trademarks of their respective owners.

Sale of goods

These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
 Body Jewellery;
 Handmade goods;
 Preloved clothes, accessories and homeware; and
 New clothes, accessories and homeware.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site, which are processed through Stripe:
 Credit Card;
 PayPal; and
 Debit.

Elsid Emporium do not have access to, or retain your payment information. When you provide your payment information, you authorise Stripe to use and access the payment instrument you have chosen to use, subject to their terms and conditions. By providing elsidemporium.com with your payment information, you authorise Stripe to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

 Free standard delivery to UK mainland. Takes 3-4 business days; or

 International delivery, subject to invoice by contacting customer service.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays. Unless you opt for our free economy postage, which depending on the size of the item can take up to 10 working days, you will be required to pay delivery charges in addition to the price for the goods you purchase. 

Elsid Emporium always obtains proof of postage and do not accept liability for items lost or damaged in the post. This is the responsibility of Royal Mail or the applicable courier. If you would prefer your items sent by Special Delivery, please contact Elsid Emporium to place your order via telephone.

If you would like to purchase goods from us for delivery to a destination outside the United Kingdom, we ask that you contact us before you make your purchase so we can accurately calculate postage costs for you. Your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them. 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Right to cancel and receive reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice.

The cancellation period:
 Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
 Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@elsidemporium.com or by post at PO Box 4413, Chippenham, UK, SN15 9PH. You may use a copy of the Cancellation Form.

The right to cancel does not apply to:
 Custom or personalised goods

Effects of cancellation

If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. You must obtain proof of postage. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery
that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel. We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Refunds

Refund requests must be made within 14 days after receipt of your goods.

Refunds do not apply to the following goods:

  • body jewellery, if the hygiene seal is removed or tampered with.

Returns proceedure

Returns can be made by mail. To return a good by mail, follow the following procedure:

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process a refund. This includes, if applicable, the hygiene seal being intact (the sticker to the back of the plastic packaging) for earrings or body jewellery. Please include a completed returns slip (see ‘Right to Cancel and Receive Reimbursement’). 

Please obtain proof of postage. 

The buyer is responsible for the postage cost of returning the item unless it has been deemed by ELSID EMPORIUM as faulty. 

Please make sure you package your return adequately to ensure safe arrival.

Guarantee

The following guarantees apply to our Site:

  • 30-day money-back guarantee on new and preloved items against faults that are deemed by Elsid Emporium to be genuine faults caused before the item was given to courier/Royal Mail and not due to buyer misuse.

Consumer protection law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to other websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitations of liability

Elsid Emporium and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Elsid Emporium and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to how we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact details

Please contact us if you have any questions or concerns. Our contact details are as follows:

08451 631500
info@elsidemporium.com
PO Box 4413, Chippenham, UK, SN15 9PH

You can also contact us through the feedback form available on our Site.

Effective date: Monday, 19th June, 2023 

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